1. Who we are
City Crush Mugs is a bespoke mug design and e-commerce business based in Burnham, Buckinghamshire, United Kingdom. For UK data-protection purposes, City Crush Mugs is the controller of personal information described in this notice.
Privacy contact: hi@citycrushmugs.com
2. Information we collect
Depending on how you use our website and services, we may collect:
- your name, email address, telephone number, billing and delivery address;
- order, personalisation, product and customer-service information;
- payment status and transaction references. Card details are normally processed by the selected payment provider rather than stored by us;
- business name, role, quantity and project information submitted through a corporate enquiry;
- messages, reviews, competition entries and newsletter preferences;
- technical information such as IP address, browser, device, referring page and website activity where permitted; and
- cookie and consent choices.
We receive information directly from you and, where applicable, from payment, delivery, e-commerce, analytics or marketing providers used to operate the store.
3. How and why we use information
We use personal information only where we have a lawful basis:
- Contract: to take payment, fulfil and deliver orders, create personalised goods, handle returns and respond to pre-contract enquiries.
- Legal obligation: for tax, accounting, product-safety, fraud-prevention and consumer-law records.
- Legitimate interests: to secure and improve the website, administer the business, prevent misuse and understand customer service, where those interests are not overridden by your rights.
- Consent: for optional cookies and electronic marketing where consent is required. You can withdraw consent at any time.
We do not use solely automated decisions that produce legal or similarly significant effects on you.
4. Marketing
We may send updates where you have asked to receive them or where UK law otherwise permits. Every marketing email will include an unsubscribe method. Unsubscribing does not stop essential messages about an existing order.
6. How long we keep information
We retain information only for as long as reasonably necessary. Order and accounting records are generally retained for up to six years after the relevant accounting period or transaction. Enquiries that do not become orders are normally reviewed and deleted sooner. Marketing information is kept until you unsubscribe or it is no longer useful, with a minimal suppression record retained where necessary to respect your choice.
7. Your data-protection rights
Subject to the circumstances and legal exemptions, you may ask us to:
- provide access to your personal information;
- correct inaccurate or incomplete information;
- delete information;
- restrict or object to processing;
- provide information in a portable form; or
- withdraw consent at any time.
Contact hi@citycrushmugs.com to make a request. We may need to verify your identity. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
8. Security and children
We use reasonable organisational and technical safeguards appropriate to the information and risk. No online system can be guaranteed completely secure, so please take care when sending information online.
Our store is intended for customers able to enter a contract. It is not directed at children, and we do not knowingly collect children’s information for targeted services.
10. Changes and contact
We may update this notice when our services or legal obligations change. The effective date above shows the latest revision.
Questions or requests should be sent to hi@citycrushmugs.com, City Crush Mugs, Burnham, Buckinghamshire, United Kingdom.