1. About us and these terms
City Crush Mugs is a bespoke mug design and e-commerce business based in Burnham, Buckinghamshire, United Kingdom. Contact us at hi@citycrushmugs.com.
These terms form the basis on which we supply goods to consumers through this website. They do not limit statutory rights that cannot lawfully be excluded. If you buy wholly or mainly for business purposes, please contact us because separate corporate terms, quotations or specifications may also apply.
2. Website use
You may use this website for lawful personal or business enquiries. You must not interfere with its operation, attempt unauthorised access, introduce malicious code, misuse content or use the site fraudulently. Product photographs and screen colours are illustrative; small variations in colour, placement and finish may occur because of display settings and production processes.
3. Products, prices and orders
- Product descriptions, personalisation options, prices and delivery charges shown at checkout form part of your order.
- Prices are shown in pounds sterling and include applicable VAT where stated or required.
- Submitting an order is an offer to buy. A contract is formed when we send an order acceptance or dispatch confirmation, depending on the checkout wording.
- We may decline or cancel before acceptance if an item is unavailable, information is incomplete, payment is not authorised, we cannot deliver to the address, or a material pricing or description error has occurred. We will refund sums paid for cancelled items.
- You are responsible for checking names, wording, coordinates, artwork, colour choices, delivery information and quantities before approving or submitting an order.
4. Personalised and bespoke goods
Made-to-order goods are produced from the details or artwork you supply or approve. Production may begin soon after acceptance. The usual right to cancel a distance contract does not apply to goods made to your specifications or clearly personalised, except where goods are faulty, not as described or another statutory remedy applies.
You confirm that you have permission to use any name, logo, image, artwork or other material you provide and that our use to fulfil your order will not infringe another person’s rights. We may reject unlawful, offensive, misleading or rights-infringing material.
5. Payment
Payment is due through the methods offered at checkout. A third-party payment provider may process the transaction under its own terms and privacy notice. You must have authority to use the chosen payment method. For corporate projects, deposits, staged payments and ownership of production materials may be set out in a separate written quotation.
6. Production and delivery
Displayed production and delivery times are estimates unless we expressly agree a guaranteed date. We will deliver to the address supplied with the order and may use third-party couriers. Risk passes when the goods are delivered to you or a person you identify. Please contact us promptly about delay, loss or visible transit damage so we can investigate.
If a delay within our control is substantial, you may have a right to end the contract under consumer law. Events outside reasonable control may affect supply, but we will take reasonable steps to minimise disruption.
7. Cancellation, returns and refunds
Standard, non-personalised goods
For most online purchases of standard goods, consumers may cancel within 14 days after delivery without giving a reason. Tell us clearly at hi@citycrushmugs.com. Unless goods are faulty or we agree otherwise, you are responsible for the direct return cost and must return them within 14 days of cancellation, handled reasonably and packaged securely.
Exceptions
The change-of-mind cancellation right normally does not apply to personalised or bespoke goods. Hygiene-related exceptions apply only where legally permitted and relevant.
Refund timing
Where a cancellation right applies, we will refund amounts due using the original payment method, normally within 14 days after receiving returned goods or evidence they were sent back. We may reduce a refund for diminished value caused by handling beyond what would be permitted in a shop.
8. Faulty or incorrect goods
Goods must be as described, of satisfactory quality and fit for a purpose made known where the law requires. If an item is faulty, damaged, materially different from the approved design or incorrectly supplied, contact us with the order number and clear photographs. Legal remedies may include repair, replacement, price reduction or refund depending on the circumstances and timing. Nothing in these terms removes those rights.
9. Intellectual property
The website, City Crush Mugs branding, original copy, product concepts, graphics and artwork remain owned by us or our licensors. Purchasing a mug does not transfer design rights. You may not reproduce, sell, adapt or commercially exploit our content without written permission. Rights in customer-supplied materials remain with their owner, subject to the limited permission needed for us and our production partners to fulfil the order.
10. Responsibility and liability
We are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, results from incorrect customer information, or arises from misuse or failure to follow care instructions.
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights. We are not responsible for business losses suffered by a consumer. Business purchases may be subject to reasonable limits stated in a corporate quotation.
11. General terms
If part of these terms is unenforceable, the remaining terms continue. Delay in enforcing a right does not waive it. We may transfer our rights and obligations where this does not reduce your protections; you may transfer yours only with our agreement or where law permits. No third party has a right to enforce these terms unless expressly stated.
English law governs these terms. Consumers may bring proceedings in the courts applicable to where they live within the United Kingdom. We encourage you to contact us first so we can try to resolve any complaint.
12. Contact
Email hi@citycrushmugs.com. Please include your name, order number and a clear description of the issue.
These website terms are designed for City Crush Mugs’ stated online model. Any separate marketplace, payment provider or corporate quotation may also have its own applicable terms.